Shipping Policy
The goal of Citijewels.com is to provide a wide selection Silver and Fashion jewelery 24 hours-a-day. We will make every attempt to ship your order in the same day the order is placed. Our normal order processing time is between 1 to 3 business days. Delays may occur for products on back order, in limited availability or on special order. Orders placed on weekends or holidays are processed on the next business day.
We understand that you as customers have your own deadlines to meet, and we will try our best to meet those deadlines. However, due to the high turnover rate of the products, there are times when deadlines just could not be met. We apologize in advance for such inconvenience. Please make sure you place your order well in advance so that the chances for missing the deadlines are minimal.
Our products are shipped using standard Ground, 3-Day Express, 2nd Day Air, or Standard Overnight. We will use International Express or Freight for international orders. Citijewels.com shipping fees are equal to UPS/Fedex shipping costs based on the weight of the item(s) ordered. For orders over 150 pounds, Citijewels.com will ship via common freight carriers
Shipments that are refused or undeliverable will be subject to additional shipping cost, transaction and insurance fees. The customer must make arrangement with us to reship the products again. Any refused shipment does not constitute a cancellation. Citijewels.com does not ship to PO Box or APO addresses.
Standard Ground Delivery -- 3 to 7 business days.
3 Days Express -- 3 business days.
2nd Day Air -- 2 business days.
Standard Overnight -- 1 business day.
Back Order Delivery -- Usually in 2-3 weeks.
International Customers - Citijewels.com ships worldwide therefore international orders are welcome. We have work very closely with common freight carriers to give you the best shipping rates available.
Please note that shipping estimate will be provided after you have registered/login and input the shipping address. You do not need to complete the order to see the shipping estimate except for Domestic Freight > 150 lbs, and International Freight > 150 lbs; these estimates will be determined later.
The following is a general guideline to determine shipping cost for domestic ground shipping.
Jewelry
-Small Box - From 1 to 5 lbs ? About $7 - $15 to ship in the US
The minimum shipping cost for all orders will be $7.00; unless the order qualifies for Free shipping or it is a Mixed Box product.
Please note that the above guideline is only for referencing purpose. Accurate shipping cost will be calculated only after registering/logging in the system and the shipping address has been entered.
