Return Policy
Conditions for Returns:
citijewels.com will replace a product or issue a refund at no cost to the customers if the product is delivered with one of these 2 conditions.
Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges).
Defective Product - If you received a defective product, please notify us within 2 business days and we will assign a RMA for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away.
Procedure to file for Returns:
If your products meet one of the conditions above, you have 14 days from the day of delivery to file for a return.
You can request a RMA number by sending an email to info@citijewels.com with the following information:
Your name
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item
In the return package, please include a copy of your email invoice and your RMA number. Please also write the RMA# on the outside of the packaging.
Credit Card Refund: Credit back to your credit card will take 2-4 weeks to appear on your credit card from the day we have received the returned products.
Paypal Refund: Refund will be issued via Paypal back to your account within 2-4 weeks from the day we have received the returned products.
